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A All our products provide a 20 year warranty period (the specific duration depends on the product type, see the product contract for details). During the warranty period, if the product malfunctions due to its own quality problems, we will provide free repair, replacement of parts or whole machine replacement services (in case of non-human damage); if on-site handling is required for the malfunction, engineers will arrive at the site within the agreed time (usually 3-5 working days for domestic customers, adjusted according to regions for overseas customers) to ensure quick problem solving and reduce customers' business losses.
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A Our products follow industry general standards during the R&D stage to ensure compatibility with mainstream systems and equipment. For example, mobile communication products are compatible with the existing 4G/5G network architecture and can be directly connected to the existing base station management systems of operators; satellite navigation modules support multi-system signals such as GPS and Beidou, and are compatible with scheduling platforms commonly used in the logistics and transportation industries; semiconductor packaging equipment can be compatible with mainstream chip testing instruments in the industry, and can be connected to customers' existing production lines without additional modification, reducing adaptation costs.
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A Absolutely. For the personalized needs of customers in different industries, we have a professional R&D and customization team, which can provide full-chain customization services from demand research, solution design to sample development and mass production. For example, we can customize packaging materials of specific specifications for semiconductor enterprises, design IoT monitoring systems adapted to the local environment for renewable energy projects, or optimize exclusive signal coverage solutions for mobile communication operators, ensuring that products are highly matched with customers' business scenarios.
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A Yes, we provide full-process technical support for all customers: after product delivery, professional engineers can offer remote or on-site installation and commissioning services to ensure the normal operation of equipment; during subsequent use, if you encounter technical problems, you can consult through the 24-hour technical support hotline, online customer service or email, and we will respond within 1-2 working days. Meanwhile, we can provide regular equipment inspection and maintenance guidance to ensure the long-term stable operation of products.
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A Our products are widely used in five core technology fields, including:
① Mobile communication (e.g., 5G base station signal optimization equipment, cross-border communication testing tools);
② Satellite navigation (e.g., high-precision positioning modules, positioning systems for operation and maintenance of power stations in remote areas);
③ Semiconductor packaging (e.g., high-efficiency and energy-saving chip packaging materials, precision packaging testing equipment);
④ Renewable energy (e.g., data monitoring terminals for wind/solar power stations, clean power transmission modules);
⑤ IoT (e.g., smart home interconnection chips, IoT management and control systems for industrial equipment)
which can meet the digital and intelligent needs of different industries.
